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eStore FAQ

We do our best to process orders once we have received them.
Our products are packed with proper materials and care to help ensure your order arrives safely and intact.

Our eStore team operates from Mondays – Fridays (8.30am – 6.00pm) except on public holidays and office closures.

Upon submitting a successful order, you will receive an auto-generated email confirmation with your order number, order date, a summary of your order items and a shipping address within minutes.

Please ensure that you have provided us with a valid email address.

If you do not receive your confirmation email within a few minutes of placing the order, please check your spam folder as the confirmation email may have been delivered there instead of your inbox.

Alternatively, you may login to your account and check under your Orders.

You may check your order status via these simple steps.

Step 1: Login to your account by keying your username and password.

Step 2: Click on Orders.

Step 3: Click on Order Details and search via the order number and order date of your order.

As the confirmed order is locked into the system, please contact our friendly sales consultant to cancel the order and place a new order.

As orders are processed at the point of ordering, items would be charged at the price as at the moment of sale, regardless of the delivery date.

At the moment, we only accept online orders.

Yes. Please email your order cancellation request to [email protected]

At the moment, we do not offer click & collect service. However, we will constantly review the demand for this service and may possibly offer it in the near future.

Please send your bulk order requests to [email protected] and our friendly sales consultant will respond your enquiry within 1 to 2 working days.

You may reach us at:

Email: [email protected]
Operating Hours: Mon – Fri (8.30am – 6.00pm GMT+8)


We provide delivery to one location in a single payment.

Malaysia deliveries are charged at a standard rate of RM14 per address unless otherwise stated. Look out for our Free Malaysia Delivery promotions from time to time.

Local Delivery (Malaysia)
Currently, we provide delivery in West Malaysia only.

At the moment, we are unable to deliver to countries outside Malaysia. However, with our global network of stores, we may be able to arrange for delivery within territories that we are present in. Contact us at [email protected] to find out more.

You may place your order 14 days in advance of your expected delivery date.

We provide delivery to one location in a single payment.

We deliver from Monday to Friday, except on public holidays. Your order shall be processed within 14 working days.

Yes. Please email your “change of delivery address” request to [email protected]

You may reach us at:
Email: [email protected]
Operation Hours: Mon – Fri (8.30am – 6.00pm GMT+8)

A RM14 fee will be applied to new delivery.
If delivery attempt has been done, deliveries charge would be levied.

Order Cancellation

Please email your order cancellation request to [email protected] Please indicate your order number in your request.

You will receive an email from us within 3 working days to notify you of the changes made.

Products & Gift

In a world where food safety is of utmost importance, our customers can enjoy our products with a peace of mind. Our bakkwa are freshly grilled daily and made with 100% natural ingredients, without added meat tenderizer, preservatives, artificial flavouring or colouring and MSG.

Yes. To give our customers the best taste, bakkwa from the ‘Freshly BBQ’ range are grilled at our outlets daily. Products sold online are stored in the same temperature and humidity-controlled storage facilities as those distributed to the physical stores.


We accept popular Internet payment modes. Visa, and MasterCard are accepted at Checkout. We do not provide cash on delivery service.

Your session may have timed out due to inactivity, hence your order could have failed. Please close the current payment page, log in again to your eStore account, check Your Shopping Cart and place your order again.

Bee Cheng Hiang Rewards Card

You may contact the Bee Cheng Hiang Rewards Membership Department

Email: [email protected]
Operating Hours: Mon – Fri (8.30am – 6.00pm GMT+8)